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Welcome to Kiddochill website, we are an MSE based out of India. We aim to deliver high-quality products to our customers. Monday to Saturday 10AM to 7AM 

Kiddochill

<h1>Return, Cancellation &amp; Refund Policy</h1>Last Updated:14/01/2026 <h2>1.Return Policy</h2>We want you to love what you order. However, if something isn't right, you may request an exchange or return as per the policy below. <ol><li data-list="bullet">To initiate an exchange or return, please raise a request within 48 hours of receiving the package at:https://www.kiddochill.com/return</li><li data-list="bullet">Approval of requests may take 3-4 working days.</li><li data-list="bullet">You may also contact us via WhatsApp at +91 6353660077 or email us at vanjactivity@gmail.com.</li></ol> All approved returns or exchanges are processed via Stare Credit only. <ol><li data-list="bullet">Store Credit will be issued as a credit code, redeemable on our website</li><li data-list="bullet">Store Credit is valid for 6 months from the date of issue.</li><li data-list="bullet">Exchanges processed using a credit code coupon cannot be exchanged again.</li><li data-list="bullet">No exchanges or returns on Products bought at discounts or bundle offers</li><li data-list="bullet">Products must be returned in original condition: unworn, unwashed, unattered, with all tags intact.</li><li data-list="bullet">Returns will be rejected if the product is damaged due to Improper handling or Wash care instructions are not followed</li></ol> <ol><li data-list="bullet">Once approved, reverse pickup will be attempted within 1-2 working days (not available for all pin codes),</li></ol> <ol><li data-list="bullet">For exchanges, the customer will be charged a minimum of 299 or 30 per piece, depending on the product quantity</li></ol> Our office operates Monday to Friday.Requests received on Saturday or Sunday will be processed on Monday<h2> </h2><h2>2. Exchange Policy</h2>We offer exchanges for eligible products within 3 days of delivery.<ol><li data-list="bullet">Exchange requests must be raised within 3 days of receiving the product.</li><li data-list="bullet">Customers are required to pay applicable shipping charges for exchange.</li><li data-list="bullet">Exchange is subject to stock availability.</li><li data-list="bullet">If the requested size or product is unavailable, a refund will be issued instead.</li></ol><h2> </h2><h2>3. How to Raise a Request</h2>To request cancellation, return, or exchange:<ol><li data-list="bullet">Email us at: vanjactivity@gmail.com</li><li data-list="bullet">Share your Order ID and reason for request</li><li data-list="bullet">Our team will respond within 24–48 business hours</li></ol>